Calls From a Prisoner

February 15, 2011

How can I receive calls from a prisoner?
Someone you know, a family member or friend, may annually be incarcerated. If you would like to have telephone contact with the prisoner, these are a few things to keep in mind. The following are questions that you may have regarding telephone contact with a prisoner. Prisoners can place calls to cell phones using debit or prepaid service. Three avenues exist to accept a collect call from a MDOC (Michigan Department of Corrections) facility:

1)-- A person's local business phone company has a billing agreement with EMBARQ. In this scenario, the person would be charged on his or her monthly phone bill.
2)-- A person can set up a prepaid account with Correctional Billings Services. (CBS). CBS can be contacted at 1-800-844-6591. As long as the person has money on the prepaid account, collect calls would be routed to their telephone instead of being blocked.
3)-- A person can arrange a debit telephone system where that person can send money to a prisoner. The prisoner can then have that money applied to his or her debit account. The call operates as a collect call, but the prisoner's debit account is charged for the call, not the person receiving the call. The first deposit into the account must be at least $20 and increased in increments of $5 thereafter.

How can I remove a block from calls from a prisoner?
To remove a telephone block, you need to send a letter stating you no longer want to have the block in effect and rescind the request. The prisoner would then add the number to his/her list during their add month.prison.jpg

What is EMBARQ? Embarq Corporation, or EMBARQ was the largest independent local exchange carrier in the United States, serving customers in 18 states and providing local, long distance, high-speed data and wireless services to residential and business customers.